What Is the Crisis Hotline (988)?

The 988 Suicide & Crisis Lifeline is a free, confidential support service available 24/7 for individuals experiencing mental health crises, suicidal thoughts, or emotional distress. Calling or texting 988 connects individuals to trained crisis counselors who can provide immediate assistance and referrals to local resources.

Who can use 988?

• Anyone in distress: Whether experiencing suicidal thoughts, anxiety, depression, or emotional overwhelm.
• Caregivers and family members: If you're worried about a loved one—especially an aging parent or spouse—988 can provide guidance on how to support them.
• Older adults facing isolation or loss: Seniors experiencing grief, loneliness, or emotional struggles can receive immediate support.
• Veterans and service members: Press 1 to connect to the Veterans Crisis Line for specialized support.

How does 988 help?

• Immediate emotional support: Trained crisis counselors listen, de-escalate situations, and provide coping strategies.
• Resource connections: Callers are referred to local mental health providers, crisis centers, and follow-up care.
• Alternative to 911 for mental health emergencies: Unlike 911, 988 is designed to connect people with mental health professionals rather than law enforcement.
• When to call 911 instead: If someone has already harmed themselves, is unresponsive, or is in immediate danger, call 911 instead of 988 to receive assistance.

How Solace can help

A Solace advocate can help seniors and caregivers access long-term mental health resources, coordinate follow-up care after a crisis, and navigate insurance coverage for therapy or psychiatric services. If you or a loved one struggles with chronic mental health concerns, an advocate can also help set up ongoing support, from counseling to community programs that reduce isolation.

What to do next

If you or someone you love needs immediate crisis support, call or text 988. (If there is an immediate safety risk, call 911.) For help finding long-term mental health care, connect with a Solace advocate today.